Sleeping Baby Spotlight on Sophie Morris
Genuine kindness and thoughtful answers is what customers receive when interacting with Customer Service Representative Sophie Morris.
Morris has been working for Sleeping Baby for a year and enjoys "all of the sweet and wonderful testimonials that our sweet customers send in each and EVERY day! It makes my heart sing to know that so many families are helped in such a profound way by our products and our service. I'm always so happy to be able to help in even a small way," says Morris.
Morris’s kindness is a huge part of her success according to Stephanie Parker “Sophie truly has a beautiful heart and that is evident in the way she answers and cares for our sweet customers. She makes everyone feel special because she genuinely believes everyone SHOULD feel that way when interacting with our company! I have never met anyone quite like Sophie with such a kind and gentle spirit! I'm so incredibly grateful for her and everything she does for Sleeping Baby!”
Her passion for her work through e-mails and Instagram is apparent and customers feel well taken care of under her guidance.
"I normally don't do customer service reviews unless the person really really earns it and Sophie undoubtedly earned it!! I truly believe that customer service is the life line of any business and you could not have picked a better person to represent you and your product!! Sophie and I have had many conversations back and forth about different transactions I have needed to do and she has always responded with kindness, positivity, and a genuine concern to help. I can't say enough good things about our interaction. Great job to her for being a stellar customer service representative and great job to you for picking such an exceptional person to represent your company!" said Brandi, a Sleeping Baby customer.
In addition to delivering great customer service for Sleeping Baby, Morris is also an actress in New York City. She appeared in Fox TV's hit series Gotham in the fifth episode of the season. Her ultimate goal is to be in a Broadway show someday.
When she is not acting or answering customers questions-Sophie loves to dance. "Taking dance classes is such a wonderful place of freedom, fun and release. And, in New York, they are available at any time and in any style," she says.
Written by Jennifer Lindquist
Jennifer Lindquist graduated from Concordia College, Moorhead MN in 2005 in business and French. She currently acts a Social Media Coordinator for Sleeping Baby. She is also a photojournalist and has been featured on the Army News Service, Fort Sill Cannoneer, Fort Gordon Signal and Fort Huachuca Scout. She currently lives overseas with her husband and daughter.
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